Emily simply walked out and said she was sorry. She even said it like she meant it… because she really did. She also slipped me an “I’m Sorry” card worth a free drink (any size the next time I come in.
That was today’s experience at Starbucks. I’ve been going there on a VERY regular basis for over two years. My son even works there… so they know they don’t have to give me a free drink to say they’re sorry.
They do it because they do it for everyone… every time… without fail. That’s what makes Starbucks successful. The consistency of what they do.
Do you have patients walk out because they can’t afford your
care… AND they get denied from CareCredit… CapitalOne…
Enhanced… and the other top tier financing companies?
I think every Doc would answer in the affirmative. These top
tier companies only finance about 20% of your patients that
have great credit. I’m talking about financing the other 80%.
Would you like to have access to financing for EVERY patient?
The “other” 80%. It’s not a pipe dream… it’s reality.
Let me ask these questions a different way. If you had the
option of getting financing for every patient that walked out
because they “couldn’t afford it”… do you think you would
collect more each and every week?
Depending on your case fees…
1 patient per week = $1,500-$2,000
That’s $72,000-$104,000 more in your bank account simply
because you were able to offer financing for your patients
that were going to walk out on you.
Let me give you a high level overview.
*No enrollment fee for the Doctor or Patient
*Financing for every patient… even credit scores in the 500′s
*Designed by Doctors and Bankers
*Personal Finance Manger for your practice
*No more patients walking out due to financing
I just got back from having the oil changed in my van (maintenance care right?). I’m heading towards Austin, TX this afternoon and thought it would be a good idea to get the sludge out before getting out on the road (12 hours + or -). We will probably go half way today… then hit the rest on Friday.
It seems like you can’t get out of the shop without having AT LEAST one thing wrong with your vehicle. It’s one of those things that I dread. I want to be able to go in and get the oil changed… and be on my way. Here’s what they found this morning (then how this affects you… I promise it’s pertinent to YOU): Readmore »
One of my biggest frustrations in practice was dealing with staff. One of the things that sent me spiraling to bankruptcy years ago in practice… staff! Don’t misunderstand me here… I’m NOT blaming my staff for my bankruptcy. It was simply because I had staff and associate doctors.
So why even bother having staff? There’s not a single thing in your office that you couldn’t do. You can surely answer the phone. You can Readmore »
I’ve never had a doctor tell me… “I want to see more low paying patients”. Please tell me you’ve never said that.
Normally with “low paying/low case fee patients” comes high volume practice. High volume practice usually includes high stress… additional staff… increased burnout… issues with family… and overall dissatisfaction in your practice. Readmore »
Right behind the question, “How do I get more new patients?”… ranks the question, “How do I get more patients to say YES?”
I’ve even seen a number of courses and programs revolving around the “close”. It’s an area that many doctors feel like they are failing. You feel like you are doing something wrong. You feel like aren’t giving your patient enough information. You feel like you aren’t being crafty enough. Readmore »
Have you sent out a patient survey? Did you get any response?
The key to getting response from your patients is follow up. It’s never a one time effort… it’s a living process. Your patient communication and relationship program is the heartbeat of your practice. If you stop the heartbeat… your practice suffers. Readmore »
Do you ever really wonder how you are doing in your practice? This time I’m not talking from a numbers standpoint (although your numbers are a good indicator of how you are doing).
Unless you have a huge advertising budget… and have high case fees on the front end… you enjoy getting and depend on getting referrals from your patients. Your current patients are the best indicator of how you are really doing.
Still reeling from jet lag… I’m back in the saddle. Maui was amazing… and will probably become an annual event. The time it takes to get there and back is the only downfall. I have a lot of takeaways to share that pertain to your practice growth… including…
the next time I come in.
